Returns Policy

Currency

All products and shipping rates are listed and processed in Australian Dollars (AUD).

Shipping

All stock orders ship within 1-2 business days. Custom order hand planes take a little longer. Please let us know if you require something urgently – we love to help!

Payment

Payments are processed via PayPal. Please note that shipping is calculated after you enter your details into PayPal.

Notice

Please note you may be responsible for any import taxes or duties on international orders. In addition, some orders may experience customs delays. Unfortunately, we have no control over these charges or delays and cannot predict what they may be. We suggest that you contact your local customs office for additional information.

Refunds

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a refund, your item must be damaged or faulty. Unfortunately we cannot refund or exchange items unless they are faulty, unused and in the same condition that you received it. It must also be in the original packaging.

To undertake a refund please do the following:

1. Contact us IMMEDIATELY via email to confirm whether your claim is eligible for return. Please attach a photograph demonstrating the damage or faulty area. Please note that as these are handmade items, minor imperfections are not classified as faults.

2. We will email you to confirm and request you to post the item back to us.

3. If your claim is approved, the return postage cost will be refunded. Once your return is received and inspected we will notify you of the approval or rejection of your refund. If approved your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 business days including your postage. Sale items Only regular priced items may be refunded, unfortunately sale items cannot be refunded. Exchanges We only replace items if they are defective or damaged. Please follow the above refund instructions.

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.


Exchanges

We only replace items if they are defective or damaged.

If you wish to exchange an item for another size we will require a $10 postage fee to be paid into our paypal account prior to posting the exchanged size.

Please follow the above refund instructions.

Contact Us.

Please feel from to drop us a email or give us a buzz if you have any questions regarding any of our products.

sales@thelobstershanty.com.au    -   0755 767 874